Shipping & Return Policy

  1. SHIPPING

Handling time:

We often handle your order 1-2 days after purchase

Transit Times & Shipping Options

Standard Shipping – 8-12 business day transit, Palozy will use UPS or USPS at our discretion.

UPS Ground – 7-10 business day transit, delivers Monday through Friday.

UPS SurePost – 7-10 business day transit, delivers Monday through Saturday. Allows delivery to PO Boxes!

USPS Priority – 4-6 business day transit, delivers Monday through Friday. Unavailable to Alaska, Hawaii, American territories and military addresses.

We will make every effort to ship orders same day if the order is placed by 2:00 pm EST. Orders placed Fridays after 2:00 pm EST will ship the following Monday. Expedited orders placed after 2.00 pm EST will ship the following business day. Day of processing and UPS pickup does not count towards days of transit. Pricing will be calculated based on location and weight. ENO does not determine shipping costs. Saturday delivery is not available. UPS is closed weekends and major holidays. Tracking information will be emailed to the email address on file at the time the order is processed. Please check all spam mail folders as this email is sometimes filtered. If you do not receive this information within 72hrs, please email [email protected]

2. RETURNS
We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).

If you have indeed received the wrong sizes or styles against your order, first and foremost, we want to apologize for such inconvenience. Please contact us and we will provide you with the returning-address, we will be very happy to replace you with the new items as your request. Please be informed that you have to pay the return shipping fee. Item(s) must be returned together with proof of purchase.

DUE TO COVID-19 CRISIS, PLEASE ALLOW US A BIT DELAY THAN USUAL IN DELIVERING YOUR ORDER(S). WE ARE TRULY SORRY FOR THIS INCONVENIENCE

Thank you for reading. Be safe and have a good time shopping with us!